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Lekamas allows customers to request refunds for products under reasonable conditions.
We may issue refunds under the following conditions:
1. Products not received: The products were not delivered to the customer within the scheduled delivery time. In this case, the customer can apply for a refund.
2. Repeat payment: The customer made repeated payment to one order. In this case, we can respect the customer's willingness to give a refund. We will refund one of the payments, or multiple payments (The premise is that the order is not delivered.).
3. Sometimes we need your assistance to verify payment information. If you refuse it or do not respond to our request within 7 days, your order will be cancelled and refunded immediately. For account orders, if you do not complete verification within 2 days, your order will be cancelled and refunded immediately.
4. When your payment amount is less than the order amount, you will have the opportunity to make up the balance. If you refuse it or do not respond within 7 days, your order will be cancelled and refunded immediately.
In the following cases, I am afraid we can not refund to customers:
1. Completed delivery: the products have been delivered to the customer as agreed and consistent with the description.
2. Unpaid Order: The customer is not allowed to apply for a refund for the unpaid order.
3. For any reason other than the reasons listed above in "We may issue refund under the following conditions".
About the refund, please contact our 24/7 online customer service under reasonable conditions. Your refund request will be verified after you submit the order number and the reason for the refund. If the request is approved, The refund will be returned to the customer account or bank card.
*Special case: If you pay by “paysafecard” or “boku”, you should provide a usable Paypal account or Skrill account to get refund.
Refund processing time: We will process the refund request in 5 working days，but the exact time of refund is determined by the processing speed of the different banks.