Refund policy
Last updated: 20 October 2026
This page explains when you get a refund, how, and how long it takes. It supplements our Terms and Conditions.
1. When you get a refund
| Situation | Refund |
|---|---|
| We cannot deliver your order for a reason on our side (no stock left on your server, server unavailable…) | Full |
| You ask to cancel before delivery starts (no Kamas handed over yet) | Full |
| We could only deliver part of the order and you do not want to wait for the rest | The undelivered part, pro rata |
| Duplicate payment or amount charged by mistake | The amount overpaid |
2. When we cannot give a refund
- Order already delivered: once the Kamas are handed to your character, they cannot be taken back. Delivery is then complete.
- Wrong character name or server reported after delivery to the character named in the order. Tell support before delivery so we can fix the mistake.
- Kamas lost after delivery: scam by a fake delivery character, trade with another player, in-game sanction, etc. Remember: our delivery character never asks you to give Kamas back.
- Kamas removed by a server rollback: we do not refund, we redeliver free of charge instead (see our delivery policy).
3. How to request a refund
Contact our live support (24/7) or use the Contact Us & Complaint page, with your order number and the email address used for the order.
4. Refund time and method
- We process your request within 24 hours.
- The refund goes back to the payment method used for the order.
- How long it then takes to reach your account depends on your bank or payment provider: usually 3 to 10 business days for a card, Apple Pay or Google Pay, and a few business days for a bank transfer.
- Cryptocurrency: refunded to an address you give us, for the euro value of the refunded part, converted at the rate on the day of the refund. Network fees may be deducted.
5. Right of withdrawal
Kamas are digital content delivered immediately after payment. Under consumer law applicable to digital content, by requesting immediate delivery when you order, you agree that delivery starts before the end of the 14-day withdrawal period and you acknowledge that you lose your right of withdrawal once delivery is complete. As long as delivery has not started, you can cancel your order and get a full refund (see section 1).
6. Chargebacks
If something goes wrong, please contact us first: we usually solve it within minutes. If you file a chargeback or payment dispute for an order that was delivered, we send your bank the proof of delivery, and we may suspend your customer account and refuse further orders.
7. VIP bonus and account balance
- A refunded order does not count towards your VIP level.
- VIP bonus Kamas are part of the delivery and are not refunded separately.
- Amounts credited to your account balance (review reward, cashback…) can be used for orders on Lekamas and cannot be refunded as money.
A question about a refund? Our live support answers 24/7.