Delivery policy

Last updated: 20 October 2026

This page explains how your Kamas are delivered, how long it takes, and what to do if delivery is late. It applies to all orders placed on lekamas.com and lekamas.fr for DOFUS (Unity), DOFUS Touch, DOFUS Retro and WAKFU.

1. When delivery starts

Delivery starts as soon as your payment is confirmed:

• Card, Apple Pay, Google Pay, Bancontact, iDEAL, Open Banking: almost instant confirmation.
• SEPA bank transfer: 1 to 2 business days, until the transfer arrives.
• Cryptocurrency (Binance Pay, NOWPayments): once the transaction is confirmed on the blockchain.

Some orders go through a security check before delivery (fraud prevention). In that case, our support team may contact you.

2. Delivery time

Most orders are delivered within 10 minutes of payment confirmation. The actual median delivery time over the last 30 days is shown on each server's page (see Kamas prices by server). We deliver 7 days a week.

Delivery can take longer for very large amounts, during game maintenance, or if we cannot reach your character.

3. Delivery methods

In-game exchange

1. Log in to the game with the character named in your order, on the right server, and turn on private messages.
2. Our delivery character sends you a private message with the name of a map.
3. Go to that map and accept the trade window. Check the Kamas amount before confirming.

Auction House (HDV)

1. List a pet or an insect for the exact Kamas amount you ordered. Its stats must be unique, otherwise the Auction House only shows the cheapest listing.
2. Check in "Buy mode" that your item is listed.
3. Send 1 or 2 screenshots to our live support: character name, item stats and current Kamas.
4. We buy the item: the Kamas arrive on your character.

On some servers only Auction House delivery is available: this is shown on the server page and when ordering.

4. Your safety

• We will never ask for your password or access to your account.
• Our delivery character will never ask you to give back Kamas or items, for any reason. If someone does, it is a scam: give nothing, block them and tell our support.
• Scammers use names very close to our delivery characters' names (a capital "I" instead of a lowercase "l", an extra or swapped letter…). Check the name letter by letter before accepting a trade. If in doubt, ask our support before doing anything.

5. I haven't received anything

First check that:

• you are logged in on the right server, with the character named in your order;
• the character name is spelled exactly as in the game;
• your private messages are turned on;
• your payment is confirmed (bank transfers and cryptocurrency take longer).

If you are in game and nothing has arrived after 15 minutes, click the "I'm in game — please deliver my order" button in order tracking or in your order details, or contact our live support, available 24/7.

6. Wrong character name or server

Contact support immediately to correct the name or server before delivery. If the Kamas have already been delivered to the character named in the order, we cannot recover or redeliver them. Always check the name and server before paying.

7. Kamas limit (DOFUS Unity)

Some DOFUS Unity accounts have an official Kamas limit. Before ordering, check that your purchase fits within it: see Kamas limit. This limit does not apply to DOFUS Touch or DOFUS Retro.

8. Server rollback

If a server rollback removes Kamas we delivered to you, we redeliver the whole order free of charge. Contact support with your order number.

9. Order we cannot deliver

If we cannot deliver your order for a reason on our side (for example, no stock left on your server), you get a full refund. See our refund policy.

Any questions? Our live support answers 24/7. You can also use the Contact Us & Complaint page.